Terms & Conditions






1.1 - "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;


1.2 - "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;


1.3 - "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;


1.4 - "Goods" means the articles that the Buyer agrees to buy from the Seller;


1.5 - "Seller" means Line9Medic Ltd, Suite 9, Mortimer Trading Centre, Hereford, UK, HR49SP, www.act-program.com;


1.6 - "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.




2.1 - Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.


2.2 - These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.


2.3 - Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.


2.4 - Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.




3.1 - All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.


3.2 - Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.


3.3 - When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.




4.1 - The Price of the Goods shall be that stipulated on the Seller’s Website. The Price is exclusive of VAT. The Price excludes delivery charges.


4.2 - The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.


4.3 - After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.


4.4 - Payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods.




5.1 - The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.


5.2 - The Seller reserves the right to withdraw any goods from the Website at any time.


5.3 - The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.




6.1 - Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.


6.2 - If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.




The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.




8.1 - Goods supplied within the UK will normally be delivered within 5 working days of acceptance of order.


8.2 - Goods supplied outside the UK will normally be delivered within 14 working days of acceptance of order.


8.3 - Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.


8.4 - The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.


8.5 - Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.


8.6 - Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.




9.1 - The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller info@Line9Medic.com within 14 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the order consist of multiple goods, the 14 days runs from receipt of the last item of the batch. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.


9.2 - Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.


9.3 - If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller info@Line9Medic.com within 14 working days of receipt of the Goods.


9.4 - Goods must be returned by the Buyer at the Buyer’s expense within 14 days of cancellation and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 14 days on receipt of the Goods or on provision of evidence of return of the Goods (e.g postage receipt from Post Office). If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.


9.5 - Goods to be returned must clearly show the order number obtained from the Seller on the package.


9.6 - Goods should be handle no more than necessary. Where returned Goods are found to be damaged due to the Buyer's fault, the Seller reserves the right to return in full less any amount due by way of compensation, to either repair the goods or to cover any loss.




10.1 - Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.


10.2 - Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.




No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.




The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.




If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.




The Seller shall be entitled to alter these Terms and Conditions at any time. but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.




These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.






1.1 All brochure courses are exempt of VAT


1.2 Places can only be reserved by submitting a completed booking form & a valid purchase order (see note below)


1.3 Course places can be provisionally booked or reserved by telephone/fax/email/letter.


1.4 NB: An official purchase order must be issued by a recognised buying authority confirming acceptance of our terms and conditions.


1.5 Full course fee is payable no later than 6 weeks before the course commencement date. If individuals book a course within the 6 week period, full payment is due on course booking.




2.1 Substitution of the original customer for another can be made provided at least 2 weeks notice is given by the substituted customer to the company and the substituting customer satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £25.00 per course/substitution.


2.2 A customer may apply, in writing, to change course or course dates as long as the original booking is more than 6 weeks from the date of the request.


2.3 Any requests to change course or course dates within the 6 week period will be dealt with under the terms and conditions relating to cancellation by the customer.




3.1 All cancellations must be in writing and acknowledged by  Line9Medic Ltd.


The financial cost of cancellation of the course is as follows:


3.2 Deposits are non-refundable


3.3 75% of the total course fee where cancellation takes place less that 6 weeks but more than 2 weeks before the commencement of the course; or


3.4 100% of the total course fee where cancellation takes place within the period of 1-14 days before the commencement date of the course; or


3.5 100% of the total course fee where cancellation takes place on or after the commencement date of the course.




4.1 Whilst every attempt is made to ensure that courses/activities actually run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.


4.2 The company shall notify the customer of cancellation not less than five days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.


4.3 Cancellation by the company does not affect a customer's right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost except in the circumstances set out in the clauses 4.1 and 4.2.


4.4 In the event of cancellation customers will be offered the choice of the following options:


4.4.1 • Full refund of the fee paid; or


4.4.2 • Another booking on a different date.




5.1 Applicants must be over 18 years of age. Applicants under 18 should ask their parents or guardians to contact Line9Medic to discuss before booking. Parental consent in writing must be provided at time of booking.


Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


What information do we collect?


We may collect, store and use the following kinds of personal information:


information about your computer and about your visits to and use of this website (including your IP address, browser type and version, operating system, referral source, length of visit, page views and website navigation);

information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

information that you provide to us for the purpose of registering with us;

information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

any other information that you choose to send to us;




A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.


We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and remember your website preferences between page requests. We will use the persistent cookies to enable our website to recognise you when you visit.


Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.


We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.


Our advertisers/payment services providers may also send you cookies.


Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.


Using your personal information


Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.


We may use your personal information to:


enable your use of the services available on the website;


send to you goods purchased via the website, and supply to you services purchased via the website;


send statements and invoices to you, and collect payments from you;


send you general (non-marketing) commercial communications;


send you email notifications which you have specifically requested;


send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or by email or similar technology (you can inform us at any time if you no longer require marketing communications);


deal with enquiries and complaints made by or about you relating to the website.





We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.


In addition, we may disclose your personal information:


to the extent that we are required to do so by law;


in connection with any legal proceedings or prospective legal proceedings;


in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);


to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;


to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.


International data transfers


Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.


Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.


Security of your personal information


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


Policy amendments


We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.


We may also notify you of changes to our privacy policy by email.


Your rights


You may instruct us to provide you with any personal information we hold about you.


the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).


Third party websites


The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


Updating information


Please let us know if the personal information which we hold about you needs to be corrected or updated.